bdk8 Privacy Policy — How We Handle Your Data
This Privacy Policy explains what personal information bdk8 collects from players in Bangladesh, how that information is used, and the steps we take to keep it secure and confidential.
Introduction
bdk8 ("the Company", "we", "us") is committed to protecting the privacy of all players who use the bdk8.app platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed, stored, and used. Please read this policy carefully before registering an account or using any part of the bdk8 platform. By creating a bdk8 account, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
This Privacy Policy applies to all personal data processed in connection with your use of bdk8.app, including account registration, deposits, withdrawals, betting and gaming activity, customer support interactions, and any marketing communications you receive from bdk8. This policy applies to players based in Bangladesh and any other jurisdiction from which bdk8.app is accessed.
Our Privacy Principles
Six core principles govern how bdk8 approaches personal data at every stage.
SSL Encryption
All data transmitted between your device and bdk8 is protected by 256-bit SSL encryption at all times.
Purpose Limitation
Your data is collected only for specific, legitimate purposes and is not used for any purpose incompatible with those stated here.
No Data Sales
bdk8 does not sell, rent, or trade your personal information to any third party for their own marketing purposes.
Data Accuracy
We take reasonable steps to keep your personal data accurate and up to date, and we encourage you to update your details whenever they change.
Right to Erasure
You may request deletion of your personal data, subject to our legal obligations to retain certain records for regulatory and compliance purposes.
Contact Us
For all privacy-related requests and enquiries, contact our team at [email protected]. We aim to respond within 5 business days.
1. Information We Collect
bdk8 collects personal data in the following categories. We collect only the minimum data necessary to operate the platform, comply with our legal obligations, and provide you with a safe, high-quality gaming experience.
Registration Data
When you open a bdk8 account, we collect your full legal name, date of birth, mobile phone number, email address (if provided), and the mobile wallet identifier (e.g. your bKash or Nagad number) associated with your primary payment method. This information is required to create your account, verify your identity, and process deposits and withdrawals.
Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) obligations, we may request copies of government-issued identity documents such as your National ID card, passport, or driving licence. We may also request a selfie or video call to verify that the identity documents presented match the account holder. KYC data is processed solely for identity verification and fraud prevention purposes and is stored in encrypted form.
Transaction and Gameplay Data
We record all financial transactions conducted on your account, including deposit amounts, withdrawal amounts, payment method used, transaction timestamps, and account balances. We also record your gameplay activity, including the games played, wagers placed, outcomes, bonus usage, and session duration. This data is used to manage your account, calculate winnings, administer bonuses, and detect unusual activity that may indicate fraud or problem gambling.
Technical and Device Data
When you access bdk8.app, we automatically collect certain technical information, including your IP address, device type, operating system version, mobile browser type and version, language settings, time zone, and session activity logs. This data is used for security monitoring, fraud prevention, platform optimisation, and to diagnose technical issues affecting your experience on the platform.
2. How We Use Your Information
bdk8 uses the personal data it collects for the following specific purposes. We process your data only where we have a lawful basis for doing so — this includes your consent, the performance of your account contract, compliance with legal obligations, and our legitimate interest in operating a safe and fair platform.
- To create and manage your bdk8 account, verify your identity, and process deposits and withdrawals through your registered payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard).
- To fulfil our legal and regulatory obligations, including anti-money-laundering (AML) checks, fraud detection, identity verification under KYC requirements, and responsible gaming monitoring.
- To administer bonuses, free spins, and promotional offers, and to verify that you meet the eligibility conditions attached to each offer before crediting bonus funds to your account.
- To provide customer support and respond to your queries, complaints, or disputes. Customer support interactions may be recorded for quality assurance and training purposes.
- To improve the bdk8 platform, including identifying technical faults, analysing usage patterns, and developing new features that better serve Bangladesh players.
- To send you service communications, including account notifications, transaction confirmations, security alerts, and (where you have opted in) promotional messages about bonuses and offers.
bdk8 does not engage in automated decision-making that produces legal or similarly significant effects on players without human oversight. Where automated tools are used (such as fraud detection algorithms), any decision that materially affects your account is reviewed by a member of our compliance team before action is taken.
3. Disclosure to Third Parties
bdk8 does not sell your personal information. We share data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Payment Processing Partners
To process deposits and withdrawals, bdk8 shares relevant transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and international card processors (Visa/Mastercard). Only the transaction data necessary to complete the payment is shared. These partners are contractually required to handle your data in accordance with applicable data protection standards.
Game and Technology Providers
bdk8 works with game studios (including Evolution Gaming, Pragmatic Play, Spribe, Ezugi, and Microgaming) to deliver games on the platform. These providers may receive session identifiers and anonymised gameplay data necessary to operate their games and detect technical faults. They do not receive your name, payment details, or full account information.
Legal and Regulatory Disclosure
bdk8 may disclose personal data to law enforcement agencies, regulators, courts, or other governmental authorities where required to do so by applicable law, court order, or to protect against fraud, money laundering, or other criminal activity. In such cases, we will disclose only the minimum information necessary to fulfil the legal requirement, and we will notify you of any such disclosure where we are permitted to do so.
4. Cookies and Tracking Technologies
bdk8.app uses browser cookies and similar technologies to operate the platform correctly and to improve your experience. Cookies are small text files stored on your device that help us recognise you when you return to the platform, remember your session preferences, maintain your logged-in state, and analyse how different parts of the platform are used. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period to remember your preferences).
You can control or disable cookies through your mobile browser settings. Please note that disabling certain cookies may affect the functionality of bdk8.app — for example, you may need to log in again on each visit if session cookies are blocked. bdk8 does not use third-party advertising cookies or sell cookie-derived data to advertisers.
5. Data Security and Retention
bdk8 implements industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL encryption for all data in transit, encrypted storage for sensitive data at rest (including KYC documents and payment credentials), access controls that restrict data access to authorised personnel only, regular security audits and vulnerability assessments, and incident response procedures in the event of a data breach. While we take all reasonable precautions to protect your data, no internet transmission or digital storage system is completely secure. In the event of a security incident that affects your personal data, bdk8 will notify affected players promptly and take all necessary remedial steps.
bdk8 retains your personal data for as long as your account remains active and for a period of five years after account closure, in order to comply with our anti-money-laundering record-keeping obligations and to defend against any legal claims arising from your use of the platform. KYC documents are retained for a minimum of five years from the date of submission. Technical logs and session data are retained for a maximum of 24 months. When data is no longer required, it is securely deleted or anonymised.
6. Your Rights Over Your Personal Data
As a bdk8 player, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request" and your registered mobile number. We will respond within five business days.
- Right of access — you may request a copy of all personal data bdk8 holds about you, including your account details, transaction history, and any KYC documents on file.
- Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. You may also update basic account details (such as your mobile number) directly through the account settings section of bdk8.app.
- Right to erasure — you may request deletion of your personal data. We will action this request where we are not required by law to retain the data. Note that we cannot delete data we are obliged to keep for AML, KYC, or legal claim defence purposes.
- Right to restrict processing — you may ask us to pause processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to our processing of it.
- Right to withdraw consent — where we process your data on the basis of your consent (for example, for marketing messages), you may withdraw that consent at any time by contacting [email protected] or updating your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of your rights, or if you have any concerns about how bdk8 handles your personal data, please contact our support team at [email protected]. We are committed to resolving all privacy concerns promptly and transparently.
7. Minors and Age Verification
bdk8 does not knowingly collect personal data from any person under the age of 21. The platform is strictly restricted to adults aged 21 and above. If you are a parent or legal guardian and believe that your child has registered an account or provided personal data to bdk8, please contact us immediately at [email protected]. We will promptly investigate, close the relevant account, void any associated transactions, and delete all personal data collected from the minor to the extent technically possible.
8. Changes to This Privacy Policy
bdk8 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect the way we collect, use, or share your personal data — we will endeavour to provide advance notice via a prominent notice on bdk8.app or by sending a notification to your registered mobile number or email address. Minor updates (such as editorial corrections or clarifications that do not change the substance of the policy) may be made without prior notice.
The current version of this Privacy Policy is always available at bdk8.app/privacy-policy. The effective date at the top of this page indicates when this version was last updated. Your continued use of the bdk8 platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.
Have Questions About Your Privacy?
Our FAQ covers the most common account and security questions. For anything else, our support team is available around the clock.
View Frequently Asked Questions Learn More About bdk8